Frequently Asked Questions
We clean from top to bottom!
A Top-Rated Cleaning Service
Table of Contents
What Types of Cleaning Services Do You Offer?
We offer commercial and office cleaning, recurring residential maid services, general cleaning, deep cleaning, move-in/move-out cleaning, and post-construction cleaning.
How Often Should I Schedule Cleaning Services?
The frequency of cleaning depends on your needs. We offer daily, weekly, bi-weekly, and monthly cleaning schedules.
What types of cleaning services do you offer?
How often should I schedule cleaning services?Do you provide all the cleaning supplies and equipment?
Yes, we bring all necessary cleaning supplies and equipment to ensure a thorough cleaning.
Are your cleaning products safe for pets and children?
Yes, we use cleaning products that are safe for both pets and children.
Can I request special cleaning tasks?
Absolutely. We are happy to accommodate special cleaning requests to meet your specific needs.
How do you ensure the quality of your cleaning services?
We have a quality assurance process that includes regular inspections and feedback from our clients to ensure high standards are maintained.
Do I need to be home during the cleaning service?
No, you do not need to be home. Many of our clients provide us with access to their homes or offices, and we ensure everything is secure.
What should I do with my pets during the cleaning?
It’s best to secure pets in a safe area to avoid stress or accidents during the cleaning process.
How do you handle security and access to my property?
We take security very seriously. Our staff is fully vetted and trained to ensure your property is safe and secure.
What happens if something is damaged during the cleaning?
We are fully insured and will address any damage that occurs during our cleaning service promptly and professionally.
Can I cancel or reschedule a cleaning appointment?
Yes, you can cancel or reschedule with at least 24 hours’ notice to avoid a cancellation fee.
How do you handle cleaning for clients with allergies or sensitivities?
We can use hypoallergenic and fragrance-free products upon request to accommodate clients with allergies or sensitivities.
What areas do you serve?
We serve Coral Springs and surrounding areas, including Boca Raton, Coconut Creek, Davie, Deerfield, Ft. Lauderdale, Lighthouse Point, Parkland, Pompano Beach, Southwest Ranches, Sunrise, and Weston.
How do you determine the cost of your cleaning services?
Our pricing is based on the size of the area, the type of service required, and the frequency of cleaning. We provide free estimates to give you an accurate cost.
Do you offer any discounts or promotions?
Yes, we offer a 25% discount for all new clients on their first cleaning service, as well as discounts for large facilities.
What is included in a standard cleaning service?
Standard cleaning includes dusting, vacuuming, mopping, kitchen and bathroom cleaning, and general tidying up. We can customize our services to meet your specific needs.
How do I pay for the cleaning services?
We accept various forms of payment, including credit cards, checks, and online payments. Payment is typically due upon completion of the service.
How do you handle recurring cleaning appointments?
For recurring services, we schedule appointments at a frequency that works for you and send reminders before each visit.
What measures do you take to ensure the safety of your staff and clients during the cleaning?
We follow strict safety protocols, including the use of PPE, thorough staff training, and adherence to health guidelines to ensure the safety of both our staff and clients.
